Government

Strategic Partnership with Proyecta Armenia: Collaborative Effort in Meeting State Regulations

As strategic allies of Proyecta Armenia, we have worked closely together to help them comply with regulations required by the government. Our collaboration focuses on providing a robust solution for the development of an institutional website that aligns with digital government standards and accessibility requirements.

Institutional Website Implementation

To achieve this, we carried out a software engineering process aimed at redesigning and implementing a new website that complies with Digital Government guidelines and the Colombian Technical Standard (NTC) 5854, which outlines the accessibility requirements for websites. These requirements are categorized into three conformance levels: A, AA, and AAA, ensuring accessibility for all users, including those with disabilities.

Once the new website was deployed, we proceeded with the migration of historical data from the previous site. This ensured a seamless transition, enabling the management of new content based on the current state of the system.

Key Accomplishments:

• Redesign and Development: The website was redesigned to meet the technical and accessibility standards set by the NTC 5854 and the Digital Government framework, ensuring it is both user-friendly and compliant.

• Content Migration: The migration process involved transferring all relevant historical data, ensuring that the new website was populated with the required information for continued operation.

• Improved Accessibility: The site now adheres to accessibility standards, ensuring it is inclusive and easily navigable for all users, in compliance with the three levels of conformance set by the NTC 5854.

This successful collaboration with Proyecta Armenia demonstrates our commitment to supporting our clients in their digital transformation while ensuring that they meet all necessary regulatory requirements. If your organization needs similar solutions, feel free to reach out and discover how we can assist in your digital journey.

Ventanilla Única: Modular Service Architecture for Digital Government Compliance and Paperless Operations

Our Ventanilla Única system is a modular service architecture designed to ensure compliance with digital government standards and paperless regulations. This system supports the management of external correspondence, PQRSD (Petitions, Complaints, Claims, and Suggestions), workgroups, and digital meeting minutes, all while adhering to the principles of zero paper. The system’s capabilities extend across various functions, including:

System Features:

• Role-Based Access: System navigation is conditioned by roles and permissions, ensuring secure access to the appropriate information and features based on user roles.

• Organizational Structure Management: The system’s administration is based on an organizational structure that includes management of types of locations, offices, positions, departments, users, and work schedules.

• Digital Signature Management: Facilitates digital signature management for users, allowing secure signing of documents and correspondence.

• Management of Incoming Correspondence and PQRSD: Enables tracking, processing, and management of incoming correspondence, as well as PQRSD, ensuring that all requests are handled efficiently.

• Management of Outgoing Correspondence and PQRSD Closure: Manages outgoing correspondence and facilitates the closure of PQRSD cases, ensuring that all interactions are properly documented.

• Web Portal for Citizens and Businesses (PQRSD Online): Provides an online portal where citizens and businesses can submit PQRSDs, making the process more accessible and efficient.

• Internal Correspondence Management (Zero Paper): Handles the creation, publication, and distribution of internal information in a paperless format, promoting efficient communication within the organization.

• Collaborative Tools: Includes management tools for workgroups and meeting minutes, fostering collaboration and ensuring that all documents and decisions are captured digitally.

This comprehensive Ventanilla Única solution streamlines the management of correspondence, requests, and internal communication, aligning with the best practices for digital government and zero-paper policies. By providing a unified platform for managing both internal and external processes, the system enhances efficiency, reduces paperwork, and ensures compliance with regulatory standards.

If you are looking to modernize your organizational processes and ensure full compliance with digital government regulations, our Ventanilla Única system offers the perfect solution. Reach out to us to learn more about how we can support your digital transformation journey.

Are you a government entity or a public institution? Our QDev engineers can help you. We use an optimal engineering process, expertise, tools, and agile methodologies to meet your technological goals.